We’ve put together some of the most common questions we get when it comes to car transportation.
It depends on the distance it’s traveling. Cross country transport usually take 10-14 days. Shipping time varies based on weather and road conditions along with other factors.
We’ve put together a complete guide on preparing your car for transport.
Yes. Usually there is an additional charge (up to $150) for one-day or same day picks but this will vary based on the company we match you with. Some times, if the driver is not busy they can pick up the vehicle same day at no charge. Be aware that one-day pick up does NOT mean it will depart that day. If the truck doesn’t have a full haul it can delay things by up to 4 days.
No. Even though this sounds like a great idea it is actually illegal. Car covers can come unattached and cause a major accident. If you want to make sure your vehicle is protected we suggest looking into an enclosed car transport. These are typically more expensive but they will protect your vehicle from the elements.
No. Because the Department of Transportation sets weight limits for each truck, any trucks over this limit are fined. We’re seeing more and more people shipping SUV’s which further limits the amount of cars/weight the trucks can carry. The driver isn’t responsible for personal items, you are. Our carriers are strictly automotive carriers. The D.O T. doesn’t allow them to ship anything else (it’s a licensing thing).
We can make a request for a particular spot but its not guaranteed. Typically convertibles and oversize vehicles (trucks, vans, SUV’s, etc.) are loaded on the top rack.
No, you don’t have to be but someone does. Otherwise we can drop off your vehicle at a terminal (which are not always nearby). A terminal drop fee ($50-$75) and any storage fees need to be paid to the terminal prior to releasing your car. Additional delivery charges may be assessed if you’re not available for pick-up. Its best to arrange terminal delivery in advance to avoid any surprises.
Your car is fully insured by each carrier. All carriers have a deductible (same as your insurance policy). If there is damage, important guidelines must be followed before a claim can be processed. First, the damage must be noted on DELIVERY. Second, take pictures of the damage as soon as possible. Third, get at least 2 estimates for repairs. When this is done, submit your estimates and photos to the carrier who transported your vehicle with ATTN: Claims. We will help in any way possible to facilitate this process.